Need help with Deadline Wallet? We're here for you. Start with the how-to guides, find answers to common questions below, or reach out to our team directly.
How-to guides
Step-by-step help for adding deadlines, Scan & Add, forwarding receipts, reminders, plans and your account, with a search box.
Need help? If you can't sign in, email support@deadlinewallet.com and we'll assist with manual account removal.
Your account is locked right away: you are signed out everywhere, reminders stop, and Premium bought on the website is canceled. If you subscribed through the App Store or Google Play, cancel it there. Everything is kept for 30 days in case you change your mind, then permanently deleted. You can restore your account until then with the link in the email we send you, or by signing in again.
After 30 days we permanently delete your account, records, history, receipt and proof files, the text read from your scans, and your sessions and tokens. Files uploaded before November 2026 may still be stored with Uploadcare, the file storage our earlier app used. The app can’t delete those, so email support@deadlinewallet.com and we will have them removed.
Want a copy first? Use Export My Data in Settings before deleting.
Billing & Subscription
Deadline Wallet has a Free plan and a Premium plan. During the beta, every account gets Premium free, and no payment is needed. We'll tell you before paid plans start.
How to manage your billing
Stripe (web): Go to Settings → Subscription → Manage Billing. This opens the Stripe customer portal where you can update payment methods, change plans, or cancel.
App Store or Google Play: manage or cancel a subscription bought in the app from your phone's subscription settings.
Deleting your account: Premium bought on the website is canceled right away. If you subscribed through the App Store or Google Play, cancel it there, because deleting your account can't cancel it.
If you're having billing issues or see unexpected charges, email support@deadlinewallet.com with your account email and a description of the issue.
Reminder Troubleshooting
Deadline Wallet sends reminders before your deadlines via email and (optionally) push notifications. If you're not receiving reminders, here are some things to check:
Email reminders
Check your spam or junk folder — reminder emails come from Deadline Wallet.
Make sure your record has a valid deadline date set (return window, warranty end, renewal date, or trial end date).
Reminders are sent based on the reminder days selected for each record. Deadline Wallet may suggest smart default reminders based on the deadline type, and you can customize them before saving.
Reminders go out between 8 and 10 AM in your time zone on each reminder day (later that day if sending is held up).
Resolved, returned, canceled, claimed, or deleted records will not trigger further reminders.
Push notifications (mobile)
Push notifications require the Deadline Wallet mobile app and notification permission enabled on your device.
Make sure notifications are allowed for Deadline Wallet in your device's system settings.
Push reminders are a Premium feature (free for everyone during the beta). In the app, go to Settings → Push Notifications to turn them on, then choose Push under Reminder methods for each deadline.
Beta note: during the beta, the apps are available through TestFlight (iPhone) and Google Play testing (Android).
Reminders are helpful tools — not guarantees. Delivery depends on your email provider, device settings, and internet connectivity. You are responsible for acting on your deadlines.
Password and Email
Change your password: on the website, go to Settings → Password → Email me a link. In the app, go to Settings → Change Password and enter your email. We email you a link that works for 60 minutes. After you set a new password, you're signed out everywhere, so sign in again with the new one.
Forgot your password? Use Forgot password on the sign-in page.
Change your email: on the website, go to Settings → Change email. In the app (version 1.0.1 and later), go to Settings → Change Email. Enter the new address and your current password, then open the link we email to the new address within 60 minutes. After that, you sign in with the new email on every device.
Scanning Receipts
Lay the receipt flat, in good light, and fill the frame. One receipt per photo. Screenshots of order emails work too, and you can also upload a PDF.
Check every field on the review screen. Nothing is saved until you save it, and you can fix anything that was read wrong.
If the receipt doesn't print a return policy, we may show a big store's usual return window. It's the store's usual policy, not your receipt's, so check what applies to your item.
The Free plan includes 5 scans in any 24 hours and Premium 30 (everyone has Premium during the beta).
Speak or Type: say what it is, the store, the date and the amount, for example "Target headphones, bought October 25, $79.99, 90-day return". Fix anything under "What I heard", then Continue. Nothing is saved until you save it. No microphone? Type or paste the sentence instead.
A note about sensitive documents
Please do not email sensitive receipt documents, credit card numbers, social security numbers, passwords, or other personal financial information to our support email unless absolutely necessary. If we need to verify your identity, we will ask for the minimum information required — typically just your account email address.
Privacy & Legal
Deadline Wallet is committed to protecting your privacy. We do not sell your data to advertisers, and your records are private to your account.